On behalf of our client, a digital payment solutions provider (EMI) focusing on the acceptance and processing of online payments and card issuing for e-commerce merchants and SMEs, we are looking to hire an Client Onboarding Specialist, for Nicosia.
The Onboarding Officer will play a crucial role in welcoming new clients to our platform and ensuring a smooth transition during the initial setup phase. As the primary point of contact for new customers, the Onboarding Officer will be responsible for guiding clients through the onboarding process, addressing any inquiries or concerns, and providing exceptional customer service.
Responsibilities:
Manage the end-to-end onboarding process for new clients, including gathering necessary documentation and verifying information.
Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
Maintain accurate records of client interactions and onboarding progress in our CRM system.
Communicate effectively with clients to explain our services, answer questions, and address any issues that arise during the onboarding process.
Collaborate with internal teams, including Customer Support, and Technical Support, to coordinate efforts and streamline the onboarding experience.
Proactively identify opportunities to improve the onboarding process and enhance the overall customer experience.
Qualifications:
Proven experience in customer service, client onboarding, or a similar role, preferably in the financial or technology sector.
Holder of any related Bachelor’s degree.
Proficiency in using CRM systems and other relevant software tools.
Knowledge of regulatory requirements related to payments and financial services is preferred.
Strong communication skills, both verbal and written, with the ability to effectively engage with clients and internal stakeholders.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A customer-centric mindset with a passion for delivering exceptional service and building long-term relationships with clients.
Benefits:
A very good remuneration package provided according to skills and experience (13th salary included according to request)
Opportunities for career growth and advancement within a dynamic and rapidly expanding company
Collaborative and supportive work environment
Exposure to cutting-edge technologies and industry trends in the fintech sector
Flexible working hours
On-site role
If you are interested in the specific role, send your CV to stavriana@lavoro.com.cy for your applications.
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